IoT Services Operations Center Manager

Essential Job Functions:

• Manage the day to day operational activities for a team of IoT Engineers
• Monitor the SLA for Incidents and follow up with staff on status and remove obstacles that may be preventing prompt resolution of incidents
• Facilitate and Coordinate conversations and efforts involving diverse teams: system administration, database administration, networking
• Responsible for all hardware and software batches
• Acquire understanding and create documentation for complex technical environments
• Maintain and improve customer satisfaction ratings
• Ensure best practices for support and problem management are adopted and practiced
• Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
• Lead operational staff to meet defined SLAs etc.....